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<div class="moz-cite-prefix">On 2018-02-16 11:42, Martin Michlmayr
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:20180216164218.zh6d7n5dr2srsz2u@jirafa.cyrius.com">
<pre wrap="">* Filipus Klutiero <a class="moz-txt-link-rfc2396E" href="mailto:chealer@gmail.com"><chealer@gmail.com></a> [2018-02-13 07:09]:
</pre>
<blockquote type="cite">
<pre wrap="">This leaves a huge question: who can consult the tracker? Can anyone
who is not a director consult any ticket? And is the answer to that
available publically?
</pre>
</blockquote>
<pre wrap="">
The board and certain volunteers and contractors (e.g. those dealing
with reimbursement requests) have access. It's not open because it
contains a lot of sensitive information (receipts, bank information,
etc). Potentially some RT queues could be opened up for public view.</pre>
</blockquote>
<br>
Thank you<br>
<br>
<blockquote type="cite"
cite="mid:20180216164218.zh6d7n5dr2srsz2u@jirafa.cyrius.com">
<pre wrap="">
Anyway, since the system wasn't documented properly, I've now added a
page and linked to it from various pages on the web site:
<a class="moz-txt-link-freetext" href="http://spi-inc.org/corporate/rt/">http://spi-inc.org/corporate/rt/</a>
</pre>
</blockquote>
<p><br>
</p>
<p>Thank you very much. I would replace "you can
open a new ticket by sending an email to the following address at
the
<code>rt.spi-inc.org</code> domain" with "you can
open a new ticket by sending an email to *one of the following
addresses* at the
<code>rt.spi-inc.org</code> domain".</p>
<p>Also, it would be important to either link to RT documentation
explaining how it works, or to explain:<br>
1. The format of mails. If Subject corresponds to ticket title and
the body directly corresponds to ticket description, just stating
that would clarify.<br>
2. How to obtain a ticket identifier, or if that is not possible,
a confirmation that a ticket was opened.<br>
</p>
<pre class="moz-signature" cols="998">--
Filipus Klutiero
<a class="moz-txt-link-freetext" href="http://www.philippecloutier.com">http://www.philippecloutier.com</a></pre>
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