SPI Ticketting system
robert at spi-inc.org
Wed Apr 11 01:02:33 UTC 2012
On Tue, 10 Apr 2012, Bdale Garbee wrote:
> On Tue, 10 Apr 2012 14:24:18 +1000 (EST), Robert Brockway <robert at spi-inc.org> wrote:
>> As well as assisting with tracking tasks it could help us set & monitor
> What SLAs might we be considering?
Hmm, I was sloppy using the term SLA sorry. What I meant to say was that
it would assist with tracking resolution times and even allow us to set
'service targets' in which we aim to resolve certain types of tickets
within certain timeframes.
Director, Software in the Public Interest, Inc.
Email: robert at spi-inc.org Linux counter ID #16440
IRC: Solver (OFTC & Freenode)
Free and Open Source: The revolution that quietly changed the world
More information about the Spi-general